Part+7+-+Maintaining+&+Supporting+Technology

=PART 7 - Maintaining & Supporting Your Technology =  Duane B. : Administrator Chandra : Technology Coordinator Vera : Technology Specialist Anna: Elementary Teacher Paul: Elementary Teacher  $35 per set replacement cost. || SMART offers free, twenty four hours a day, technical support by phone or online.  SMART has an online knowledge database and tutorial using on screen Help Menu. ||
 * A. Implementation Team:**
 * ** B. Maintenance Services & Maintenance Plans ** || Warranty || Every SMART Board comes with a two year limited warranty and upon registration it is extended to five years. ||
 * || Durability || SMART boards are exceptionally durable and the surface is long lasting. They can be easily cleaned with any standard cleaner used on traditional whiteboards. ||
 * ** C. Inventory control issues, such as Maintenance and Replacement Cycle ** || Maintenance || After 3,000 hours of use the light bulb will need to be replaced. The average light bulb usually lasts for three years. The cost for a replacement light bulb is four hundred dollars. ||
 * || Replacement Parts || Even, if the pens or pen tray are lost, the SMART Board will continue to function properly.
 * ** D. Maintaining and Upgrading Software and Hardware ** || <span style="color: #96491d; font-family: Georgia,serif; font-size: 9.9pt;">Upgrades || <span style="color: #993300; font-family: Georgia,serif;">Every SMART Board purchase is accompanied with unlimited free software upgrades. ||
 * <span style="color: #96491d; font-family: Georgia,serif; font-size: 110%;">** E. Resolving Technology Issues ** || <span style="color: #993300; font-family: Georgia,serif; font-size: 9.9pt;">Support Services || <span style="color: #993300; font-family: Georgia,serif; font-size: 110%;"> The Technology team will provide the teachers with on site and email support.
 * ||  || <span style="color: #993300; font-family: Georgia,serif;">The SMART Exchange provides educators with free, unlimited access to relevant, easy to use, preplanned lesson plans, standards-correlated lessons, and resources. In addition, teachers can stay connected to a constantly growing, online community of educators ||
 * || <span style="color: #993300; font-family: Georgia,serif; font-size: 9.9pt;">Technology Help Desk || <span style="color: #993300; font-family: Georgia,serif; font-size: 110%;">The Technology help desk will provide the teachers with support via email or phone, a Technology Trouble ticket needs to be filled out and submitted.

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<span style="color: #96491d; font-family: Georgia,serif; font-size: 110%;">** F. Communication with Professional Technology Committee ** <span style="color: #96491d; font-family: Georgia,serif;">view COMMITTEE COMMUNICATION page