Part+8+-+Support+Services+Document

=PART 8 - Support Services Document =

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 * **A. Assessing Support & Ongoing User Needs** || Integrating the SMART Board technology into the classroom is a step toward creating 21st century teaching and learning environments. Therefore, the technology specialist and the technology coordinator will be responsible for assessing and observing the teachers to determine what degree the SMART Board technology is being integrated into daily classroom lessons. Additional hands on training will be provided for teachers so that they are comfortable using the new technology. The staff will be surveyed monthly to determine what progress is being made and to keep the lines of communication open. ||
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 * B. Reporting Software/Hardware Issues** || The following document needs to be filled out and forwarded to the technology department.
 *  **C. Policy For Maintaining Computers** ||  All users must comply with the school’s established standards and procedures. All employees shall use the e-mail system in accordance with the school’s policy. All computer equipment, servers, and workstations shall be configured in accordance with standards established by the school and may not be changed by the users without prior approval. In addition, Virus scan software has been loaded, activated, and continually updated on all file servers, workstations, laptops, and other equipment. All computers and SMART Boards are password protected. The computers will lock down after 15 minutes of inactivity. All users must log out or power down workstations at the end of each workday as well as during extended breaks. The system will force users' passwords to be changed every 120 days. No privately owned software shall be installed or used on equipment without permission.  ||


 *  **D. Help Desk** || The Technology help desk will provide the staff with support via email or phone. They may access any computer in the school when performing maintenance either remotely or on site . ||
 * **E. Policy on Donations** || Any donated hardware or software must meet the standards as set by the school. ||
 * **F. Finding Organizations & Funding, Volunteers & Qualified Help** || The Technology Committee will seek out opportunities to develop positive partnerships with business and community groups, local businesses, and state officials. Most importantly, these partnerships create support systems which allow our children to learn and be successful. These partnerships bring together diverse groups and individuals, including health service agencies, school boards, teachers, parents, community organizations, youth development organizations, to expand opportunities for children, families, and communities. Establishing positive school partnerships is a complex and challenging task. ||
 * **G. Procedures For Communicating Policies** || <span style="color: #96491d; font-family: Georgia,serif; font-size: 110%;"> All of the school's policies regarding appropriate use of technology are included in the employee handbook. ||